Returns & Refunds Policy
Effective Date: August 30, 2026
At TSC Organics, every product is prepared and packaged with care. Because our products are personal-care items intended for use on the hair, scalp, face or body, we cannot accept returns or exchanges for health, hygiene and product-safety reasons.
Please review product descriptions, ingredients, sizes and directions before completing your purchase.
All Personal-Care Product Sales Are Final
All sales of hair-care, scalp-care, skincare and body-care products are final. We do not accept returns or exchanges for:

• Opened, used or tested products

• Change of mind

• Ordering the wrong product or size

• Dislike of a product’s scent, color, texture or consistency

• Products that do not produce the customer’s desired results

• Allergic reactions, sensitivities or irritation

• Products purchased during a sale, promotion or clearance event

• Gift cards

• Digital products, guides or downloadable materials

Natural products may have slight variations in color, scent, texture or consistency from one batch to another. These natural variations do not mean that the product is damaged or defective.
Damaged, Leaking, Missing or Incorrect Products
If your order arrives damaged, leaking, incomplete or incorrect, contact us at hello@tscorganics.com within three business days of delivery.
Please include:

• Your full name

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the shipping box and internal packaging

• A photograph of the shipping label

Please keep the product and all original packaging until your claim has been reviewed. Claims submitted without the requested photographs or after the three-business-day reporting period may not qualify for a replacement or refund.
After reviewing your claim, TSC Organics may offer an appropriate resolution, such as a replacement, store credit or refund. The resolution will depend on the circumstances of the order and product condition.
Order Cancellations and Changes
If you need to cancel or change an order, contact hello@tscorganics.com immediately.
We cannot guarantee changes or cancellations after an order has been submitted. Once an order has entered processing, been packaged or shipped, it cannot be canceled or changed.
Submitting a cancellation request does not mean the cancellation has been approved. You will receive confirmation if we are able to cancel or modify your order.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
TSC Organics is not responsible for orders delivered to an address entered incorrectly by the customer. If a package is returned to us because of an incomplete or incorrect address, the customer may be responsible for additional shipping charges before the order can be shipped again.
Original shipping charges are nonrefundable.
Lost or Stolen Packages
Packages that are delayed, lost in transit or marked as delivered are handled according to our Shipping Policy.
If tracking shows that a package was delivered to the address provided during checkout, TSC Organics cannot guarantee a refund or replacement. We will provide reasonable assistance with contacting or filing a claim with the shipping carrier.
Product Sensitivities and Allergies
Customers are responsible for reviewing the ingredient list before purchasing and using a product.
We strongly recommend performing a patch test before full use. Stop using the product if irritation occurs and consult a qualified healthcare professional when appropriate.
TSC Organics is not responsible for individual allergies, sensitivities or reactions to ingredients that were disclosed with the product. Refunds are not provided because of an allergic reaction, sensitivity or personal preference.
Hair-Growth and Product Results
Hair and scalp results vary from person to person. Results depend on many factors, including consistency, hair-care practices, health, genetics, medication, diet and the condition of the hair and scalp.
TSC Organics does not guarantee a specific amount of hair growth or a particular result within a certain period. Dissatisfaction with individual results does not qualify a product for a return or refund.
Approved Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account. Processing time depends on your bank or payment provider.
Original shipping charges are nonrefundable unless the order was incorrect because of an error made by TSC Organics.
Unauthorized Returns
Do not mail products back to TSC Organics without written authorization. Unauthorized returns may be refused and will not automatically qualify for a refund, replacement or store credit.
Contact Us
For questions about an order or this policy, contact:
TSC Organics
Houston, Texas
Email: hello@tscorganics.com
Phone: 713-925-1777
Please allow 1–2 business days for a response.