Shipping Policy
Effective Date: August 30, 2026
 
Thank you for shopping with TSC Organics. Every order is carefully prepared and shipped from Houston, Texas. Please review the following information before placing your order.
 
Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time begins after your payment has been successfully completed.
During sales, promotions, product launches, holidays or periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided during checkout.

Estimated Delivery
After your order has been processed and shipped, standard delivery normally takes an additional 3–7 business days.
Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service interruptions and other circumstances outside the control of TSC Organics may affect delivery.
 
Shipping Charges
Shipping charges are calculated and displayed during checkout before payment is completed.
TSC Organics offers free standard shipping on qualifying U.S. orders of $30 or more, after discounts and before taxes.
 
Shipping Area
TSC Organics currently ships to eligible addresses within the United States. Available shipping options will be displayed after you enter your delivery address during checkout.
 
Tracking Your Order
Once your order ships, a shipping confirmation email containing your tracking information will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please review your apartment number, suite number, ZIP code and other delivery details before submitting your order.
If you notice an error, contact us immediately at hello@tscorganics.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
TSC Organics is not responsible for packages delivered to an incorrect address supplied by the customer. If a package is returned because of an incomplete or incorrect address, the customer may be responsible for additional shipping charges before the order can be shipped again.

Lost, Delayed or Stolen Packages
Once a package has been accepted by the shipping carrier, delivery is handled by that carrier. TSC Organics is not responsible for carrier delays, but we will provide reasonable assistance with locating a delayed or missing package.

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask household members or neighbors whether they accepted it.

3. Allow one additional business day, as some carriers mark packages delivered before completing delivery.

4. Contact the shipping carrier using your tracking number.

5. Email hello@tscorganics.com if additional assistance is needed.
    

TSC Organics cannot guarantee a refund or replacement for a package marked as delivered to the correct address.
Damaged, Leaking, Missing or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged, leaking, missing or incorrect, contact hello@tscorganics.com within three business days of delivery.
Include:

• Your full name

• Order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping box and packaging

• A photograph of the shipping label
   

Please keep the product and original packaging until your claim has been reviewed. We will review the information and determine the appropriate resolution.
Shipping Charges and Refunds
Original shipping charges are nonrefundable unless the order was incorrect due to an error made by TSC Organics.
If an order is returned to us because it was refused, unclaimed or addressed incorrectly, additional shipping charges may apply before it can be sent again.
Contact Us
For shipping questions or assistance with an order, contact:
TSC Organics
Houston, Texas
Email: hello@tscorganics.com
Phone: 713-925-1777
Please allow 1–2 business days for a response.